FAQ - Montessori Toddler Bed Questions | HugToddlerBed
🚚 Delivery & Logistics
Every order is carefully crafted and dispatched from our primary facility in Istanbul, Turkiye. For more details on arrival dates, please see our Shipping Policy.
No. For our North American clients (USA & Canada), all necessary duties and taxes are covered 100% by ATES Design LLC. The amount you see at checkout is the only price you pay.
🛠️ Product & Setup
Reach out to us at hello@hugtoddlerbed.com with your order details. We prioritize replacement hardware and ship it to you immediately at no additional cost.
Absolutely. Our frames are built from robust solid wood, designed to accommodate an adult comfortably during storytime or bedtime routines when properly assembled.
💳 Order Changes & Refunds
We accept full cancellations within 24 hours of purchase. For requests outside this window, please refer to our Service Terms.
Please initiate your request via our Support Page. Eligibility details can be found in our comprehensive Refund Policy.
🏢 Corporate Info & Support
Hugtoddlerbed is an official brand operated by ATES Design LLC. Find our legal and contact information below:
Registered Entity: ATES Design LLC
Support Email: hello@hugtoddlerbed.com
Phone: +1 302 415 2535
Administrative HQ: 1401 Pennsylvania Ave. Unit 105, Wilmington, DE 19806, USA (Note: This location serves administrative purposes only; no showroom is available.)
Fulfillment Hub: Istanbul, Turkiye (Products are manufactured and sent directly from our Turkish hub to maintain quality and speed.)
Your Data: Privacy Policy
Our dedicated team typically replies to inquiries within 48 hours during standard business days (Monday–Friday, 9 AM – 5 PM EST).