Contact Us - HugToddlerBed

At Hugtoddlerbed, we are committed to supporting our community of parents and caregivers. Whether you have inquiries regarding our toddler furniture, need help with a current order, or have questions about delivery, our dedicated team is ready to help.

Ways to Contact Us

To maintain a detailed record of correspondence and provide the most efficient resolution for order updates, cancellations, or returns, electronic mail is our required and primary method of communication.

• Customer Support Email: hello@hugtoddlerbed.com

• Telephone: +1 302 415 3525

• Expected Response Time: Our goal is to reply to all email messages within 48 hours during our standard business week.

Operating Hours

Our help desk is available during the following times:

• Monday through Friday: 9:00 AM – 5:00 PM (EST)

• Saturday & Sunday: Closed

Corporate Details

• Brand Name: Hugtoddlerbed

• Legal Entity: ATES Design LLC

Administrative Headquarters: 1401 Pennsylvania Avenue, Unit 105, Wilmington, DE 19806, USA (Note: This location is for corporate administration only; we do not operate a retail showroom at this site.)

Manufacturing & Logistics Center: Barbaros Mah. Begonya Sok. No:1 Suite: 2, Atasehir, Istanbul, Turkiye

Notice Regarding Returns: Please refrain from sending any returns to our Wilmington administrative address. For all return requests, kindly email our team first to obtain specific shipping labels and the address of our authorized return facility.

Last Updated: April 12, 2026